Our Mission Statement
Our goal is to provide the highest quality furniture at unbeatable prices to our customers, with incredible attention to detail and customer service. We strive to give quality attention to each purchase and follow through to delivery on every item.
We guarantee Customer Satisfaction
We want you to be 100% satisfied with your purchase. If you are unhappy with a purchase, you can exchange it between 30 and 60 days after your purchase according to the terms of our exchange policy.
Purchasing Online
You can make purchase online 24 hours a day, 7 days a week, 365 days a year.
Security Standards
We use 128-bit encryption in all our transactions to ensure the highest level of security for all of your personal information used in checkout. Our security systems are checked and monitored everyday and we display a seal that is updated along with the site checks made every day. Your information is secure with us and we will never rent or sell it to another company.
No Sales Tax
We don't* charge sales tax. *(IL residents are responsible for 7% sales tax)
Low Price Guarantee
We try to have unbeatable prices! To qualify for the price match an item must have a verifiable advertised online price and be the exact same item. Offer only applies to mattresses. Send us a link to the item and we will match it! Prices will only be matched prior to purchase. All comparisons must be for new, unopened items and include the shipping charges. This offer doesn't include discontinued items, close outs, or auction websites.
Shipping
We offer free shipping on all items. (Some restrictions apply)
Free shipping is only available to U.S. addresses within the continental U.S. (the lower 48). Your order must total $100.00 or more to qualify for free shipping. Additional shipping charges will apply to all orders that need to ship internationally or to Alaska and Hawaii.
In order to keep our costs down and pass on as much savings as possible to you, the consumer, we can only offer free shipping on purchases. If you return your product, we must deduct the full cost of shipping from the return amount.
Our policy of not charging sales tax only applies to U.S. orders. International orders may face applicable local and international taxes.
Please bear in mind that many of the mattresses we sell are not warehoused. They are made to order. This means that your mattress is not stitched, assembled or foam covered until you decide to order. Many of our manufacturing partners take only a few days until they ship, but some take longer. As such, allowances must be made for the mattress to be created after your order. Some of our mattresses can take up to 6 weeks to deliver. While we apologize for this length of time, remember that great products take time.
Cancellation
Items that have been ordered are processed as quickly as possible to assure their speedy delivery to your home. Purchases can be cancelled the same day as ordered with no charge, provided they haven't already been shipped or custom work hasn't begun on them. If an item can't be cancelled, it can be exchanged according to the exchange policy below. Cancellations may be subject to a cancellation charge of up to 30%.
Shipping upgrades:
If you choose an upgraded shipping option, for example expedited speed or white-glove, the upgrades are non-refundable. In the event you must return your mattress, we will refund the cost of the mattress less the full cost of the upgraded shipping.
Delivery
Once arrangements have made for delivery, it is important to be available at the appointed delivery time or cancel that appointment far enough in advance to avoid any extra charges. All charges due to a missed delivery appointment will be charged to the customer at the delivery company's rates.
Damage
All shipments are well packaged to prevent damage during shipping. On rare occasions, boxes may arrive with damage. It is very important that you abide by the following guidelines when receiving packages that show damage.
If the packaging or furniture has any damage that can be seen, no matter how slight, open the package before the driver leaves and examine the furniture. If you find the packaging damaged, note the nature of the damage on the delivery receipt. If any furniture is damaged, refuse the delivery of the damaged items and write on the delivery receipt "Refused Because Item is Damaged" and detail the damage. Keep a copy of the delivery receipt and contact us within 24 hours. If you find damage after opening an undamaged box, be sure to inform us within 24 hours of delivery. It is important to email any requested documentation to us within 48 hours.
Any damage not documented as noted above or not reported within 15 days of receipt will not be reimbursed. It may be necessary, in some cases, to send us pictures of the damage, so we can assess the best way to resolve the problem.